Faqs
FAQs
Frequently Asked Questions
Where is the store located?
We are an online shop, no physical store location. To cut costs and to deliver products to you at wholesale prices, we ship all products directly from the manufacturer to your door.
Do you deliver internationally?
Xsweat ships products worldwide every day. Shipping is available for all countries around the world
What is the shipping price?
We offer free shipping worldwide on orders over $50. The shipping costs for any orders under $50 are a flat rate of $12.
How long does delivery take?
Shipping to the USA: 4-15 business days
International customers: 7-20 business days
Processing time: 1-3 business days
How do I check the status of my order?
Once your order is dispatched you will receive a shipping confirmation, along with the tracking details for your order. You can check the status of your order any time on our TRACK ORDER page.
Can I change or cancel my order?
Unfortunately, we are unable to make changes or cancellations after your order has been placed. We apologize for any inconvenience.
What do I do if I receive a faulty item?
Please EMAIL US with your order number and a photo/video of the fault. Once we receive your request we will arrange a replacement for you.
What do I do if I receive an incorrect item?
Please EMAIL US with your order number and the style you've incorrectly received. Once we receive your request we will ensure you receive your original order.
What currency do I pay with?
All prices are charged in US dollars.
I don't use PayPal. How can I pay by credit/debit card?
If you want to pay with your credit/debit card without signing up with PayPal, you should click on "Pay with Debit or Credit Card".
Your credit card information is only available to PayPal to complete the requested transaction and is not subsequently stored.
