Shipping & Returns Policy

Shipping & Returns Policy

At xSweat, we strive to provide a smooth and transparent shopping experience. Since we operate as a dropshipping store, products are shipped directly from third-party suppliers. Below are the details of our shipping and returns policies.

Shipping Policy

1. Shipping Times
  • Shipping times will vary depending on the supplier’s location and the destination country. Orders typically take between 10-30 business days for delivery. Please note that these times are estimates and actual delivery times may vary.
2. Countries Served
  • We aim to ship worldwide. However, certain countries may have restrictions based on our suppliers' shipping capabilities. If an order cannot be fulfilled due to location, we will notify the customer promptly.
3. Tracking Information
  • Whenever available, tracking information will be provided once your order has shipped. Please note that some orders may not come with tracking, depending on the supplier.
4. Shipping Costs
  • Shipping costs vary depending on the item, supplier, and delivery location. Shipping charges will be calculated at checkout.
  • In certain cases, free shipping may be available for orders over a specific amount, which will be indicated during checkout.
5. Shipping Delays
  • In rare cases, shipping delays may occur due to customs, weather conditions, or other unforeseen circumstances. If your package is significantly delayed or lost, please contact us at xsweatstore@gmail.com, and we will work with you to resolve the issue.

Returns Policy

At xSweat, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect item, we will happily assist you with a return or replacement.

1. Eligibility for Returns
  • We only accept returns for items that are damaged, defective, or incorrect. Returns for reasons such as change of mind are not accepted.
  • Customers must notify us of any issues within 14 days of receiving their item to be eligible for a return or replacement.
2. Return Process
  • Since we work with third-party suppliers, returns must be shipped back directly to the supplier. After contacting us with proof (e.g., photos) of the issue, we will provide you with the supplier’s return address and instructions.
3. Return Shipping
  • The cost of return shipping is the responsibility of the customer unless the item was incorrect, damaged, or defective upon arrival.
4. Refunds or Replacements
  • Once the return is processed and verified by the supplier, we will either:
    • Issue a full refund to the original payment method, or
    • Offer a replacement item (depending on availability and customer preference).
  • In some cases, customers may be allowed to keep the defective or incorrect item after submitting proof (e.g., photos).
5. Condition of Returned Items
  • Items being returned must be in their original condition, including packaging. We reserve the right to refuse a return if the item is not in acceptable condition.

Contact Information

For any questions regarding shipping or returns, please contact us at xsweatstore@gmail.com. We’re here to help!